“I just had my annual furnace inspection on 1/14/2025 done by a technician with Just Right Air – the company I purchased the furnace from seven years ago. The technician recommended that a gas sediment trap be installed ($368) and a float switch also be installed ($432.63). This equipment is now required for all furnaces being installed but wasn't code when I purchased my furnace. It's a good practice but not required.

The technician also recommended that the flue pipe (installed with the furnace) be repaired because the angle wasn't correct and water in this pipe may interfere with the exhaust escaping. No other technician during the last six years of annual inspections reported that there was anything wrong with the installation angle, but this technician said the angle needed to be corrected/repaired. He attempted to correct the angle but in the end, it didn't work. He recommended that a complete flue pipe repair be installed ($593.18). While I didn't say anything, I was surprised that I was going to be charged (again) for a pipe that had been installed by JRA when apparently the angle wasn't correct from the beginning. The grand total for all these installations and the repair recommendation came to $1,393.81.

I told the technician I'd think about these recommendations (because privately I thought the estimates were astronomical). A quick review online confirmed that the bid was grossly inflated. I contacted an HVAC technician from another company who, without knowing the JRA bid, said the gas sediment trap, float switch and flue pipe repair would cost around $300 total. He completed these repairs in about an hour and a half, and billed me a total of $280. The difference between the new HVAC company's charge vs. Just Right Air's bid (what I saved) came to $1,113.81.

During the Spring 2024 AC inspection, I told the JRA technician that I wanted to purchase and have installed a "Hard Start Kit", as it reduces the energy needed to start the AC throughout the hot summer months. Prior to telling him I wanted the kit, I had confirmed that the price noted in a handout he'd just given me was $164 to purchase and install this kit.

However, within a minute or two, the tech said that the kit and installation would cost almost double the amount in writing. I pointed out the discrepancy, but the tech said that the new owners had increased the cost, but hadn't gotten around to changing the written estimate that I'd just received.

Since I considered this a "bate and switch" situation, I talked to a JRA employee in the office – who also insisted that I'd have to pay the amount quoted verbally instead of the quote given to me that day in writing. After more than an hour of discussion, the JRA employee finally agreed to honor the amount I'd been given in writing. It was a very frustrating experience.

I've had other negative experiences with the new JRA management. I am a 72 year old single woman. I will be doing business with a new HVAC company in the future – not Just Right Air.”