Archives: Reviews
“Todd was very thorough checking everything other techs did or didn't check. I was very impressed with his professionalism & attention to detail.”
“Very helpful and gave good advice. And understanding and explained things well. Good customer service.”
“Had our annual maintenance visit under their VIP Program today. Andrew Brady was the technician. He was great! Explained everything to me, very pleasant and knew what he was doing. This continues to be a great company.”
“I just had my annual furnace inspection on 1/14/2025 done by a technician with Just Right Air – the company I purchased the furnace from seven years ago. The technician recommended that a gas sediment trap be installed ($368) and a float switch also be installed ($432.63). This equipment is now required for all furnaces being installed but wasn't code when I purchased my furnace. It's a good practice but not required.
The technician also recommended that the flue pipe (installed with the furnace) be repaired because the angle wasn't correct and water in this pipe may interfere with the exhaust escaping. No other technician during the last six years of annual inspections reported that there was anything wrong with the installation angle, but this technician said the angle needed to be corrected/repaired. He attempted to correct the angle but in the end, it didn't work. He recommended that a complete flue pipe repair be installed ($593.18). While I didn't say anything, I was surprised that I was going to be charged (again) for a pipe that had been installed by JRA when apparently the angle wasn't correct from the beginning. The grand total for all these installations and the repair recommendation came to $1,393.81.
I told the technician I'd think about these recommendations (because privately I thought the estimates were astronomical). A quick review online confirmed that the bid was grossly inflated. I contacted an HVAC technician from another company who, without knowing the JRA bid, said the gas sediment trap, float switch and flue pipe repair would cost around $300 total. He completed these repairs in about an hour and a half, and billed me a total of $280. The difference between the new HVAC company's charge vs. Just Right Air's bid (what I saved) came to $1,113.81.
During the Spring 2024 AC inspection, I told the JRA technician that I wanted to purchase and have installed a "Hard Start Kit", as it reduces the energy needed to start the AC throughout the hot summer months. Prior to telling him I wanted the kit, I had confirmed that the price noted in a handout he'd just given me was $164 to purchase and install this kit.
However, within a minute or two, the tech said that the kit and installation would cost almost double the amount in writing. I pointed out the discrepancy, but the tech said that the new owners had increased the cost, but hadn't gotten around to changing the written estimate that I'd just received.
Since I considered this a "bate and switch" situation, I talked to a JRA employee in the office – who also insisted that I'd have to pay the amount quoted verbally instead of the quote given to me that day in writing. After more than an hour of discussion, the JRA employee finally agreed to honor the amount I'd been given in writing. It was a very frustrating experience.
I've had other negative experiences with the new JRA management. I am a 72 year old single woman. I will be doing business with a new HVAC company in the future – not Just Right Air.”
“Just Right was quick to install our new AC and Furnace when ours went out this summer. We felt comfortable having them in our home even when we weren't home. Daniel was very professional and did a great job on installation and explaining the new system and thermostat to us. Kurt was great to talk us through the options of repairing our existing system. Vaughn gave us options for our new installation and followed through with us on questions we had after. The new system works great. We would highly recommend them to friends and neighbors.”
“Our last appointment started with our service tech Scott Jensen. Did an amazing job of servicing and diagnosing our systems. Referred us to Vaughn who came to our home and reviewed the necessity of a new furnace and air conditioner. Vaughn was so knowledgeable about the products they offer and the benefits of making the choice that we did on replacing the furnace/air conditioner. Fast forward to install date and our technician Daniel who do an exemplary job of installing our new system. The attention to detail that all three of these employees displayed to us was so amazing and beneficial. Great job Just Right and Scott, Vaughn and Daniel. Well deserved 5 star rating!!!!!”
“The Just Right tecnician, Jordan Davidson, arrived promptly and cleaned my kitchen drain quickly. Thanks Just Right and Jordan.”
“Service Technician Jeremy Richards performed a maintenance check on my gas furnace. He diagnosed some problems that needed to be addressed. His explanation of the problems and the plan to fix them was detailed and thorough. He came back two days later and installed some of the parts; however, one part did not fit and would have to be ordered again. A week later, he came back with the final part and completed the repair. He was very helpful and friendly. Answered all my questions. My furnace is running better than ever! He is a great representative for Just Right Plumbing, Heating, & Cooling. Great experience!”
“great service, affordable price, nice reps!”
“Kurt was a most knowledgeable and professional technician. He time to thoroughly review the system and its operation, pointing out important facts as he went along. I could not ask for a more dependable and courteous”
“Everyone we have interacted with have been very knowledgeable and helpful. Jace, Trey & Chandler did a great job installing a new furnace and ac unit into our home. They were prompt, efficient and friendly. Will definitely refer this company to friends.”
“Alan, Sid, and Zac installed a new Daikin furnace and air conditioner for us. We could not be happier with their professionalism, craftsmanship, and attention to detail. They went above and beyond what we were expecting. I have absolutely no reservations in recommending Just Right. I will be recommending Just Right to family and friends. We are delighted we found Just Right and will have them back regularly for necessary maintenance and tune-ups. Not only did we find a great HVAC company, but also competent professionals and now good friends.”
“Very professional and friendly – got the work done in a very timely manner – excited they won't be cold anymore!”
“I called around to several places when my AC decided to start freezing up and blowing heat instead of cold air and no one had any appointments available. Not their fault as it’s in the middle of the summer and it was 103 degrees but Just Right was able to clear some time on the schedule and get me in before we were to leave on vacation. The service tech Channing, came out and did a diagnostic and was able to figure out what was wrong in a matter of minutes. I stayed with Channing while he was here, not to make sure he was doing it right but I am fascinated with things I don’t know how to fix. Channing didn’t seem bothered or annoyed that I was over his shoulder and he took the time to explain everything he was doing. We have a 23 year old system and I have no doubts that we have gotten all the life out of this system. Channing recommended replacement obviously… but he still was able to fix what was wrong and said it should hold at least though the rest of the summer. No upselling, just recommendations. I’ll use Just Right again JUST for that reason. It’s not the cheapest place but I’m a big believer in you get what you pay for!!! You will not go wrong with using Just Right for repairs because it would have been just as easy to say, ya it’s old and there’s nothing to be done. The AC is blowing as cold as it ever has and seems to be working like new again. When I decide to replace my system, I would be hard pressed to not consider Just Right for that as well. Again… Thank You Just Right for finding a time for me to get repaired so my plans weren’t ruined.”
“Came out the day we called about our air conditioning going out. Price was well within reason and explained to us beforehand. The technicial was friendly and gave us great information we needed. What more can you ask for?”
“Dan was so patient in finding our super weird furnace problem! He stuck with troubleshooting to find a really weird problem. Most people would have given up, but he didn’t! I was super happy with the service and advice we received. Thank you, Dan!”
“Service technician Channing is a very honest and professional guy. He is very knowledgeable and understands the inner workings of furnace/air conditioner better than anyone.”